You have 14 days from when your order is delivered to request a return and an additional 14 days to return the products. The procedure is quick and easy, and shipping is completely free.
As a Registered User you can send us your return request directly from your My MaxMara account:
1. Log in to your My Max Mara account
2. Select View and Manage Your Orders
3. Select the order you wish to return
4. Select the items you wish to return and provide a reason
5. You will receive your return instructions email within the next 24 hours
Once you receive your return instructions email, you may download and print the label, securely attach it to your original packaging, and drop your package off at any UPS location (a list of locations is available at Ups.com/dropoff).
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be made back to your payment method within 7-10 business days of our receipt of your return.
Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.
Finally, should you choose not to use the provided label and ship via a different carrier, Max Mara is not responsible for packages lost or damaged in transit and shipping costs will not be reimbursed.